If you’re experiencing a white circle problem on your Ring Doorbell, it can be frustrating as it may affect the camera’s performance. Here are five tips to help you fix this issue:
- Clean the Camera Lens: The white circle issue can often be caused by dirt, dust, or smudges on the camera lens. To fix this, gently clean the camera lens with a soft, lint-free cloth. Avoid using abrasive materials that could scratch the lens.
- Adjust the Camera Angle: Sometimes, the camera’s angle or placement can lead to glare or reflection issues, causing the white circle. Try adjusting the camera’s angle or repositioning it to minimize glare from nearby objects, windows, or bright lights.
- Check for Obstructions: Ensure that there are no obstructions near the camera that could be causing the white circle. Objects like spider webs, leaves, or debris can obstruct the camera’s view and cause reflection problems. Clear any such obstructions.
- Review Lighting Conditions: The white circle might also be related to lighting conditions. Excessive or uneven lighting can lead to glare or overexposure. Consider adjusting the camera’s settings through the Ring app to optimize the exposure and contrast settings for your specific location.
- Upgrade Firmware and App: Make sure your Ring Doorbell has the latest firmware updates. Outdated firmware can sometimes cause camera issues. Additionally, ensure that your Ring app is up to date on your smartphone or tablet. Both the device and the app should be running the latest versions to ensure compatibility and bug fixes.
If the issue persists after trying these tips, you may want to reach out to Ring customer support for further assistance. They can provide specific guidance for your device and might be able to help with more advanced troubleshooting if necessary.