A Ring Doorbell stuck on a solid white light can indicate several issues, including power, connectivity, or software problems. To troubleshoot and potentially fix this issue, you can follow these steps:
Check Power Source:
- Ensure that your Ring Doorbell is receiving power. If it’s a battery-powered model, make sure the battery is properly inserted and charged. If it’s hardwired, check the wiring and the transformer to ensure they are functioning correctly.
Reboot or Reset the Doorbell:
- Sometimes, simply restarting or resetting the doorbell can resolve the issue. To reboot, disconnect and reconnect the power source (battery or hardwiring).
- To reset your Ring Doorbell, press and hold the setup button on the doorbell for about 15 seconds. This will perform a factory reset. You’ll need to set it up again in the Ring app.
Check Wi-Fi Connectivity:
- Ensure that your Ring Doorbell is connected to your Wi-Fi network. Solid white light can indicate it’s trying to connect.
- Check your Wi-Fi signal strength. If it’s weak, consider moving your Wi-Fi router closer to the doorbell or using a Wi-Fi extender.
- Outdated firmware can cause issues. Check if there’s a firmware update available for your Ring Doorbell and update it through the Ring app.
Check for Interference:
- Nearby devices or materials (e.g., metal, concrete) can interfere with the Wi-Fi signal. Make sure there are no obstacles or sources of interference between the doorbell and your Wi-Fi router.
Reconnect to Wi-Fi:
- In the Ring app, go to the device settings for your doorbell and select “Device Health.” From there, you can attempt to reconnect your doorbell to your Wi-Fi network.
Check for Motion or Ring Events:
- Sometimes, the solid white light indicates that there may be motion or ring events stored in the device’s memory. Check the Ring app for any recent events and review them to ensure there are no unresolved issues.
Contact Ring Support:
- If none of the above steps resolve the issue, contact Ring customer support. They can provide specific guidance for your device and help you further troubleshoot the problem.
Remember that troubleshooting steps may vary slightly depending on the specific model of your Ring Doorbell, so it’s a good idea to consult the Ring website or user manual for your particular device for more detailed instructions.